General FAQs

What services do you offer?

We specialize in creating high-quality outdoor and fencing solutions tailored to both residential and commercial needs. Our comprehensive services include:

Deck Construction: Beautiful, durable decks for outdoor living spaces.

Fencing: Wood and vinyl privacy fences, aluminum fences, and chain link fences of all heights. We also install commercial-grade chain link fences for playgrounds, sports fields, cemeteries, and self-storage facilities.

Pavilions and Gazebos: Custom-built structures for shade, relaxation, and gatherings, available in wood and vinyl with various styles and sizes.

Pergolas: Elegant pergolas to enhance your backyard’s aesthetic and functionality.

Artificial Turf Grass: Safe, low-maintenance turf for families with pets and children.

Railings: Custom railings for decks and balconies, with some options suitable for indoor use.

Repairs and Customization: Fence repairs, limited customization options, and 3D rendering services upon request.

We focus on quality installations with guaranteed results and offer free estimates to help you get started. Contact us today to explore how we can bring your vision to life!

What areas do you serve?

We proudly serve Central Illinois, including the following areas: Arthur, Decatur, Champaign, Urbana, Bloomington-Normal, Mattoon, Charleston, Shelbyville, Effingham, Tuscola, Monticello, Taylorville, and Arcola. Whether you’re looking to enhance your home or business with a custom deck, fence, or outdoor structure, our team is ready to bring your vision to life.

While our primary focus is on these local communities, we’re happy to travel for larger or specialized projects. Additional fees may apply for jobs outside our standard service area. If you're in Champaign, Urbana, Mattoon, or Charleston and searching for high-quality deck installation, we’re your trusted local experts.

How much do estimates cost?

Estimates provided by Clas-See Exterior's professionals are absolutely free! Our team will work with you to design a solution that fits both your budget and your vision.

How can I get a quote for my project?

Getting a quote for your project is simple and convenient! Start by filling out the contact form on our website. This ensures we can gather all the details about your project and avoid missed calls or voicemails.

We offer free estimates for most projects. If you’re looking for additional services, like 3D renderings or material lists, these may involve a small fee, which can be deducted from your total project cost if you decide to move forward with us.

After receiving your request, we’ll arrange a site visit to document and measure the project area. Our estimates are thorough and typically take 2-3 weeks to complete, depending on demand. Reach out today to get started on your custom outdoor project!

What is the process for starting a project?

Starting your project with us is simple and customer-focused:

Request a Quote: Begin by filling out the contact form on our website. This allows us to gather details about your project and avoids missed calls or voicemails.
Review the Estimate: Once we’ve reviewed your request, we’ll schedule a site visit to document and measure the project area. You’ll receive a detailed estimate via email, typically within 2-3 weeks, depending on demand.
Approve the Job: After reviewing the estimate, you can approve the job directly within the email. From there, you’ll sign a simple contract outlining the scope of work and what is and isn’t included.
Make Adjustments: If you’d like to make changes at any point, simply contact us by email or phone to discuss your updated plans.
Schedule the Project: Once the initial payment is received and materials are delivered to our shop, your project will be added to our schedule. Most projects begin 1-2 months after approval, depending on demand.
Project Completion: We’ll keep you updated on the timeline throughout the process, typically via text or phone call.
If your project is time-sensitive, let us know early, and we’ll do our best to accommodate your needs. Contact us today to start bringing your outdoor vision to life!

How long does it take to complete a project?

The time it takes to complete a project depends on the type and complexity of the work. Deck installations typically take 3-5 days, while most other projects, such as fences, gazebos, pavilions, pergolas, or artificial turf, are completed within 1-2 days.

We strive to keep you informed throughout the process with updates via text message or phone call. Factors like weather, material availability, and project complexity can sometimes affect the timeline.

If your project is time-sensitive, we’re happy to work with you to accommodate your schedule. Please contact us directly to discuss your specific needs, and we’ll do our best to prioritize your project.

With our efficient and high-quality craftsmanship, you can expect your project to be completed to your satisfaction.

What payment options do you accept?

We accept a variety of payment methods, including credit/debit cards, checks, and cash, to make the payment process as convenient as possible for our customers.

For most projects, we require a 50% upfront payment before ordering materials, with the remaining balance due upon job completion. For larger or time-sensitive projects, additional payment schedules may be required.

If you have specific questions about payment options or need to discuss financing arrangements, feel free to contact us directly. We’re here to work with you to make your dream outdoor project a reality!

Do you offer financing or payment plans?

Yes, we offer third-party financing options to help make your dream outdoor project more accessible. For larger or special projects, we may also consider custom payment schedules, although these are exceptions and handled on a case-by-case basis.

Payment options are not included with our estimates, so we encourage you to reach out directly to discuss financing or payment plan details. Our team is happy to explore solutions that work best for your budget and needs.

Are you licensed and insured?

Yes, we meet all licensing requirements to perform both residential and commercial projects. Our team is fully insured, ensuring the safety of your property and the job site throughout the project.

If you’d like more information about our insurance coverage, we’re happy to provide details upon request. With our commitment to professionalism and safety, you can trust us to handle your project with the utmost care and expertise.

Do you offer 3D design or rendering services?

Yes, we offer 3D design and rendering services to help you visualize your project before construction begins. This service is available upon special request and comes at an additional cost.

A 3D design can provide a detailed and realistic preview of your outdoor space, ensuring the final result meets your expectations. Contact us to learn more about this option and how it can bring your project to life!

How do I contact you?

You can call or text us at (217) 433-6428 or email your questions to [email protected]

Fence FAQs

What types of fences do you install?

We specialize in a variety of fence installations to meet your residential and commercial needs. Our offerings include:

Wood and Vinyl Privacy Fences: Available in 4', 6', and 8' heights, these fences provide security and style for your property.
Aluminum Fences: Durable and low-maintenance, perfect for a modern look.
Chain Link Fences: Installed in all heights, ideal for both residential and commercial applications.

We also provide commercial-grade chain link fencing for playgrounds, sports fields, recreational parks, cemeteries, and self-storage facilities. While we cover a wide range of projects, we do not currently offer livestock fencing.

Let us help you find the perfect fence for your space—contact us today for a free estimate!

Can you repair or replace existing fences?

Yes, we offer repair services for all styles of fences, including wood, vinyl, aluminum, and chain link. Whether your fence has been damaged by weather, wear and tear, or other factors, we can help restore its functionality and appearance.

In cases where the damage is extensive, we may recommend replacing the fence to ensure long-term durability and cost-effectiveness. We provide repair and replacement services for both residential and commercial projects, ensuring your property remains secure and visually appealing.

How do I choose the right fence for my property?

Choosing the right fence for your property depends on your specific needs and goals. Whether you’re looking to secure pets, create a safe space for children, enhance privacy, or improve curb appeal, we’re here to help.

We offer personalized consultations to ensure you’re happy with your choice. Visit our showroom to see demos of our products and browse a physical photo book featuring completed projects. You can also view examples of our work online for inspiration.

Let us guide you in selecting the perfect fence that meets your functional needs and complements your property’s style. Contact us today to get started!

How high can my fence be?

In our service area, there are no standard height restrictions for fences. However, certain HOAs or communities may have specific rules. If you’re unsure about local regulations, we’re happy to assist you in finding the right resources to ensure compliance.

We can customize fence heights to match your needs, but adjustments are limited to the specifications of the materials we use. Common options include 4', 6', and 8' fences for privacy, as well as varying heights for chain link and other styles.

What are the benefits of a wood fence vs. a vinyl or metal fence?

Each fencing material has unique advantages, making it suitable for different needs and preferences:

Wood Fences: Known for their natural beauty and traditional charm, wood fences are highly customizable with paint or stain. They’re budget-friendly upfront but require regular maintenance, such as sealing or staining, to protect against weathering.

Vinyl Fences: Durable and low-maintenance, vinyl fences are resistant to weather, pests, and rot. They’re available in various colors and styles, including wood-like designs, without the need for upkeep. While the upfront cost is higher, the lifetime maintenance cost is much lower.

Metal Fences (Aluminum): Ideal for security and durability, metal fences offer a sleek, modern look. Aluminum doesn’t rust, making it a great option for all climates. They require minimal maintenance and are available in various decorative designs to suit your style.

We recommend wood for a natural aesthetic, vinyl for low-maintenance durability, and metal for security and modern appeal. Contact us today to explore the best option for your property!

What is the difference between a pavilion and a gazebo?

The primary difference lies in the structure and design. A pavilion features a simple, open design with a roof supported by columns, making it perfect for larger, open spaces. A gazebo, on the other hand, typically has a more enclosed structure with a decorative design, often including railings or built-in seating, and is usually round or octagonal.

Use Cases:

Pavilions: Ideal for outdoor dining areas, large gatherings, or providing shade near pools or patios. Their open design allows for versatile use in both residential and commercial spaces.
Gazebos: Perfect for creating a cozy, intimate retreat in a garden, adding charm to a backyard, or serving as a picturesque centerpiece for weddings or special events.

We offer a wide variety of sizes for both structures and are happy to discuss customization options to fit your specific needs. Contact us today to learn more about creating your perfect outdoor space!

Do you handle the permits for fence installation?

We do not handle permits for fence installation. It is the customer’s responsibility to contact the necessary authorities or organizations to secure permits before the project begins.

However, as the project date approaches, we will contact J.U.L.I.E. to perform a utility locate to ensure safe and efficient installation. If you have questions about permits, we’re happy to help guide you in the right direction.

How do I care for my fence in different weather conditions?

Proper care can help extend the life of your fence and keep it looking great year-round. Here are some tips based on fence materials:

Wood Fences: Apply a weather-resistant sealant or stain to protect against moisture and UV damage. Check for signs of rot or warping, especially after heavy rain or snow, and repair as needed.

Vinyl Fences: Clean with soap and water to remove dirt and grime. Vinyl is resistant to weather but may need occasional checks for damage or loose parts after storms.

Aluminum Fences: Minimal maintenance is needed—simply clean with water to prevent dirt buildup. Inspect for dents or scratches that could expose the metal to potential rust.

Chain Link Fences: Remove debris and inspect for loose or bent sections. Apply a rust-resistant coating to prolong durability in wet conditions.

During extreme weather, like heavy snow or storms, avoid leaning heavy objects against your fence to prevent damage. While we don’t offer routine maintenance, we do stand behind our work and will repair any imperfections due to product failure or installation issues within the first year.

Contact us if you have questions or need assistance with your fence care!

What is the typical lifespan of your fences?

The lifespan of a fence depends on the material and how well it is maintained:

Wood Fences: Typically last 10-15 years with proper maintenance, including sealing or staining to protect against moisture and UV damage.
Vinyl Fences: Can last 20-30 years or more with minimal upkeep, as they are resistant to weather, pests, and rot.
Aluminum Fences: Durable and rust-resistant, aluminum fences can last 30+ years with occasional cleaning.
Chain Link Fences: With proper care, chain link fences can last 20-25 years, especially when coated to prevent rust.

Environmental factors, such as extreme weather or high humidity, can impact the lifespan of any fence. Regular maintenance and timely repairs can help maximize durability and keep your fence looking its best.

Contact us to discuss the best fencing option for your property and how to ensure it lasts for years to come!

Can I install a fence myself, or do I need a professional?

We always recommend professional installation to ensure your fence is installed correctly and meets manufacturer specifications. Professional installation guarantees proper alignment, durability, and a polished finish that will last for years to come.

If you prefer a DIY approach, we can provide all the materials you need for your project. However, please note that we cannot warranty the installation or cover any damages incurred during the DIY process.

For the best results, contact us to discuss your project and let our experienced team handle the installation with precision and care.

Do you provide guidance on fence regulations or HOA requirements?

We do not provide guidance on local fence regulations or HOA requirements. It is the customer’s responsibility to research and understand the rules in their area before installation begins.

We recommend checking with your local county or city inspectors and contacting your HOA (if applicable) to ensure your fence complies with all necessary guidelines. Doing so can help avoid delays or complications with your project.

If you have questions about your project, feel free to contact us—we’re happy to help with your fencing needs!

Pavilion and Gazebo FAQs

What is the difference between a pavilion and a gazebo?

Use Cases:

Pavilions: Ideal for outdoor dining areas, large gatherings, or providing shade near pools or patios. Their open design allows for versatile use in both residential and commercial spaces.
Gazebos: Perfect for creating a cozy, intimate retreat in a garden, adding charm to a backyard, or serving as a picturesque centerpiece for weddings or special events.

We offer a wide variety of sizes for both structures and are happy to discuss customization options to fit your specific needs. Contact us today to learn more about creating your perfect outdoor space!

What materials are available for pavilions and gazebos?

We construct our pavilions and gazebos using high-quality wood and vinyl to ensure durability, beauty, and long-lasting performance.

Wood: Offers a classic, natural aesthetic that blends seamlessly into outdoor environments. It’s a great choice for those who prefer traditional charm and are willing to maintain it over time.

Vinyl: Known for its durability and low maintenance, vinyl is resistant to weathering, pests, and rot. It’s an excellent option for those seeking a modern look with minimal upkeep.
We offer several color options for both materials to suit your style and preferences. Contact us today to explore available choices and find the perfect fit for your outdoor space!

Can you customize the design to match my home’s style?

We offer a wide variety of sizes and styles for our fences, pavilions, gazebos, and pergolas, ensuring that most customers find a design that fits their home perfectly. While our customization options are limited, we can discuss specific preferences for materials, colors, and dimensions to create a structure that complements your space.

If you’re interested in custom design features, please let us know early in the process so we can explore the options available to meet your needs. Contact us today to get started on creating your ideal outdoor structure!

Are pavilions or gazebos suitable for year-round use?

Our pavilions and gazebos are designed as open-air structures, which may not be ideal for year-round use in all climates. However, we can facilitate the addition of screens and wind blocks to enhance their usability during cooler months or windy conditions.

For tips and guidance on making the most of your outdoor structure year-round, please visit the "How-to" section of our website or contact us directly with any questions!

Do you provide lighting or electrical installation for pavilions and gazebos?

We can assist with installing ceiling fans, lights, and other fixtures for your pavilion or gazebo if requested. However, we do not handle wiring to your home. Due to licensing requirements, not all requests may be accommodated, but we’ll let you know what’s possible during the proposal phase.

For more complex electrical work, we may recommend qualified electricians depending on the scope and needs of your project. Each request is addressed on a case-by-case basis to ensure the best results for your outdoor space.

Contact us today to discuss your project and learn more about how we can assist!

Artificial Turf FAQs

What are the advantages of artificial turf compared to natural grass?

Artificial turf offers several benefits, making it an excellent choice for pet owners and families with children. It provides a safe, durable surface that can withstand heavy use without developing muddy patches or requiring constant upkeep. Pets and children can enjoy outdoor playtime year-round without concerns about allergens, pests, or uneven surfaces.

In addition to being pet- and child-friendly, artificial turf is incredibly low maintenance. It eliminates the need for mowing, watering, or fertilizing, saving you time and reducing long-term costs.

We stand behind the quality of our work by guaranteeing the labor and installation portion of your artificial turf project. Contact us today to learn more about how artificial turf can transform your outdoor space!

Artificial Turf FAQs

What are the advantages of artificial turf compared to natural grass?

In addition to being pet- and child-friendly, artificial turf is incredibly low maintenance. It eliminates the need for mowing, watering, or fertilizing, saving you time and reducing long-term costs.

TESTIMONIALS

What Our Clients Say About Us

Roger Herschberger and his group did a great job of installing our new deck. He provided timely updates and was very responsive to changes that we had during the project. Highly recommend Clas-see Exteriors!

Dan K.

Clas-See exceeded expectations. The quality of their work was outstanding. When I needed repairs to my home and a replacement deck, Roger made recommendations on what should be done and what enhancements could be included to improve the overall value of my home. The quote was very competitive and the total cost at completion was very reasonable...

William B.

Absolutely amazing service! 2 guys finished our entire deck in 19 work hours! I am so impressed! Will definitely recommend to everyone I know! Great quality & beautiful work!